Support
Send one email to hello@racechiefgame.com with "Notify me" — say iOS or Android. You'll get one email at launch and nothing else.
Common questions
My progress disappeared
Your save lives on the device, and in cloud save if it's enabled in Settings. Reinstalling on the same signed-in Apple ID or Google account restores the cloud save. If you switched accounts, sign back into the original one. Still missing? Email us the install identifier from Settings and roughly when you last played.
I bought something and didn't receive it
Open the Shop and tap Restore purchases. If the item still doesn't appear, email the store receipt (App Store or Google Play) to support@racechiefgame.com.
How do I cancel Pit Pass?
Subscriptions are managed by your store, not in the Game: iPhone — Settings → your name → Subscriptions. Android — Play Store → profile → Payments & subscriptions. Rewards already earned are yours to keep.
Offline earnings look wrong
Offline earnings are capped by time (the cap grows with Legacy and the Pit Pass) and are calculated from your team's rate when you left. Changing the device clock doesn't help and may flag the save.
The ad didn't give me the reward
Rewards are granted when the ad network confirms the view. If an ad fails to load, wait a moment and try again; if it happens repeatedly, tell us your device model and country.
Can I play offline?
Yes. Racing, upgrades and the Team Sale work offline. Cloud save, weekly brackets, ads and purchases need a connection.
Email us
General help: support@racechiefgame.com
Privacy requests: privacy@racechiefgame.com
Press and partnerships: hello@racechiefgame.com
Include your device model, OS version, the app version (Settings → About) and, for save issues, the install identifier. We aim to reply within two working days.