Support
It's free on Google Play for Android, and coming soon to the App Store for iPhone. For news, tips and the day it lands on iPhone, join the Discord.
Common questions
My progress disappeared
Your save lives on your device, and the game backs it up to our servers from time to time when it's online. To get your team back on a new phone or after deleting the app, sign in with Apple or Google in Settings first; then sign in with the same account on the new install and pick which save to keep. Without a sign-in, the game can't bring a team back after the app is deleted. If a save won't load, email us the Player ID from Settings and roughly when you last played.
I bought something and didn't receive it
Open Settings and tap Restore purchases. If the item still doesn't appear, email your store receipt (App Store or Google Play) to support@racechiefgame.com.
How does the Pit Pass work?
The Pit Pass is a one-off purchase that runs for 28 days from when you buy it. While it runs it adds four hours to your offline earnings limit, and its 50-tier reward track (gems, pass cosmetics and a Legendary rider) unlocks over the 28 days; you claim the tiers on the Pit Pass page, and the Shop lists what's on the track before you buy. Tiers you haven't claimed stay yours after it ends. It doesn't renew, so there's nothing to cancel: buy it again once it ends if you want another 28 days. Where the game also offers the Pit Pass as a subscription, that one renews automatically until you cancel it in your App Store or Google Play subscriptions, at least 24 hours before the next renewal; see the Terms of Service.
What are the odds of a Scout, a crate or the Grand Prix draw?
Every random reward and its odds are listed on the odds page, including the guaranteed Rare and Legendary. The game also shows a Scout's odds on its buy screen before you confirm.
My offline earnings look wrong
Offline earnings stop at a time limit, which grows with your company rank and the Pit Pass. They're worked out from your teams' earning rate when you left. When the game starts with a connection it counts your time away by our server's clock, so changing the device clock doesn't add earnings.
An ad didn't give me the reward
Rewards arrive once the ad network confirms the view. If an ad fails to load, wait a moment and try again. If it keeps happening, tell us your device model and country.
I saw an inappropriate ad
Tell us at support@racechiefgame.com with the time you saw it and what the ad showed (the advertiser or app name helps). We block it in our ad settings.
Can I play offline?
Yes. Racing, upgrades and selling a team all work offline. Ads, purchases, scouting drivers, sign-in and the cloud backup need a connection, and claiming Pit Pass tiers or the weekly championship payout waits until the game has checked the time with our server.
How do I delete my account?
In the game: open Settings (tap your Chief in the top-right corner), tap Sign-in · Cloud save under Account (in versions before 1.1.1: Help & legal), then Delete account at the foot of that page, and confirm. This needs an internet connection. It deletes your account and its data from our servers and starts the game fresh on that device; what is deleted and the little that is kept is listed in the Privacy Policy, section 9. Can't open the game? Email privacy@racechiefgame.com with your Player ID (shown in Settings), or the Apple or Google email address you signed in with.
Email us
Help with the game: support@racechiefgame.com
Privacy requests: privacy@racechiefgame.com
Press and partnerships: support@racechiefgame.com
Include your device model, OS version and the app version (shown in Settings), plus your Player ID for anything to do with a save. We aim to reply within two working days.